Stories

What teams say after the room work

Comments reference specific workshops, constraints, and outcomes — not anonymous star ratings.

Our accounts team used to treat phishing drills as a nuisance. After the full-day workshop on Seymour Road material, they started pausing before opening unexpected courier invoices — that alone justified the booking.

Thandi Mokoena People Operations Lead, Durban logistics firm Full-day Social Engineering Resilience Workshop

The half-day briefing was tighter than I expected. I would have liked one more live call-spoofing demo, but the pretexting scenarios we walked through still changed how reception handles walk-in requests.

Craig van Niekerk Office Manager, Pietermaritzburg professional services Half-day Awareness Briefing

We brought Tool Heathpath in for a leadership tabletop after a near-miss with a fake bank verification. The facilitators kept the room honest without shaming anyone — rare for this kind of session.

Naledi Dlamini Finance Director, eThekwini retailer Leadership Tabletop Session

Two of our internal trainers completed the facilitator cohort and now run quarterly refreshers. The scenario packs travel well across our Cape Town and Durban sites.

Sipho Ndlovu Learning Coordinator, national insurer Train-the-Facilitator Cohort

Clear agenda, no slide dump. Staff left knowing which requests to escalate and which to refuse on the spot.

Ayesha Patel Branch Supervisor, KZN credit union Full-day Social Engineering Resilience Workshop

Extended story: logistics near-miss in Durban

A mid-size logistics firm contacted us after a forged “port storage fee” email almost redirected a payment. We ran a full-day social engineering resilience workshop for accounts, dispatch, and two supervisors.

Constraints mattered: the team could not spare a second day, and WhatsApp was the primary escalation channel between yard and office. Scenarios used those constraints rather than a generic inbox story.

Three weeks later the sponsor reported that two similar requests were escalated the same morning they arrived. The workshop did not install software; it installed a shared pause.

Extended story: credit union branch refreshers

A KZN credit union sent two internal trainers through our facilitator cohort. They now run forty-minute quarterly refreshers using adapted cue cards. Attendance improved once branch managers joined the opening ten minutes — a change that came from the cohort coaching, not a policy memo alone.

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