Refund and cancellation policy
Rules for deposits, cancellations, rescheduling, and refunds on facilitated workshops.
Eligibility
Refunds apply to workshop fees paid to Tool Heathpath (Pty) Ltd under a written estimate or agreement. This policy covers facilitated sessions — full-day workshops, half-day briefings, leadership tabletops, and facilitator cohorts — not software licences or physical product shipments.
Timeframe
Cancellation requests must be emailed to hello@tool-heathpath.click. The effective date is when we acknowledge receipt during business hours.
Full and partial refunds
- Cancel 14 or more days before the workshop start: full refund of fees paid, minus any non-recoverable venue costs we have already incurred on your behalf with your approval.
- Cancel 7–13 days before: 50% refund of fees paid.
- Cancel fewer than 7 days before: deposit is non-refundable; remaining prepaid fees may be credited toward a reschedule within three months at our discretion.
Non-refundable items
Custom printed materials already produced for your session, approved third-party venue deposits, and travel tickets purchased with your written consent are non-refundable once incurred.
Deposits
A 30% deposit secures the date. The deposit is applied to the final invoice. It is refundable only under the timeframes above.
Rescheduling
One complimentary reschedule is allowed if requested at least 10 days before the original date, subject to facilitator availability. Further reschedules may attract an administrative fee stated in writing.
No-shows
If the group does not attend and has not cancelled, fees paid are forfeited. We may offer a reduced-rate rebooking within one month as a courtesy, not as an entitlement.
Work already started
If scenario drafting or intake work has begun and you cancel, we may retain a fair portion of fees reflecting work completed, even when a larger refund would otherwise apply.
Process and timing
Approved refunds are processed within 14 business days to the original payment method where possible. Confirm bank details in writing if a transfer is required.
Contact for refund requests
Email hello@tool-heathpath.click or call 0314650291 with your estimate reference and preferred outcome (refund or reschedule).